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Quality domains · 2 min read

Can Someone Figure Out How to Use It?

Give the agent a goal, not a script that reveals every answer.

/carbon-usability

Mia — virtual AI testerAIMiaUsabilityFatima — virtual AI testerAIFatimaError UX

A test script that says “click the small gear, choose Advanced, then select Export” has already solved the usability problem for the tester.

The customer does not arrive with that script.

/carbon-usability investigates learnability, comprehension, efficiency, and realistic task completion. The useful starting point is what a person wants to accomplish and what they plausibly know.

Watch the search for the next step

Ask a first-time team member to share a read-only report. Do the labels explain the permission? Can they find the action? Do they know whether the link is private? Can they undo a mistake?

An AI-led persona can attempt the journey and record ambiguity, wrong turns, unnecessary work, and successful guidance. Those observations provide specific hypotheses to improve and test. They are not a substitute for measured behavior from actual customers.

Source knowledge can make an agent unnaturally informed. A useful investigation acknowledges that advantage and avoids calling a source-assisted attempt an independent first-time-user study.

Give it a believable role

/carbon-usability attempt report sharing as a first-time team member; do not use source knowledge until diagnosing observed friction

The report should preserve the intended task, starting knowledge, actions, confusing moments, and outcome. Improvements then have something concrete to address.

This is an inexpensive way to challenge an interface while it is being built. It does not measure universal ease of use.

The question is simple: did the product help someone find their way, or did our test instructions quietly do that work for it?

Install CARBON at testers.ai/carbon for a supported coding agent such as Claude, Codex, or Cursor.

— Jason Arbon, CEO testers.ai