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Test assets · 2 min read

Test the Conversation, Not Just the First Answer

Build chatbot cases around context, boundaries, and changing intent.

/carbon-chatbot

Diego — virtual AI testerAIDiegoAI ChatbotPete — virtual AI testerAIPetePrivacy / PII

The bot answered the opening question correctly. Then the user changed a detail, asked a follow-up, and referred to something from six turns earlier.

Now the test is interesting.

/carbon-chatbot generates risk-based chatbot suites from the available conversation, product context, requirements, code, policies, and existing tests. It can extend a suite without discarding its history or execute it when that is requested and a suitable target is available.

Give every case an expectation

A useful case includes the persona, starting conditions, turns, expected behavior, prohibited behavior, and evidence required. A factual answer may have an exact oracle. A tone or usefulness judgment may need a rubric or human review.

Imagine a support bot that explains refunds but cannot approve them. Cases should investigate the difference between explaining policy, collecting information, and claiming an action happened. Follow-ups, contradictory details, unsupported requests, and recovery all matter.

The agent should use confirmed product facts and identify uncertain expectations rather than inventing policy to fill a spreadsheet.

Separate generation from execution

/carbon-chatbot generate a suite for our refund assistant; include multi-turn corrections, policy boundaries, escalation, and unsupported-action claims

The HTML suite groups the cases for review and keeps them planned until they run. Execution requires a reachable browser, API, or local interface and appropriate permission, especially for paid calls or effectful tools.

A large case count is useful only if the cases investigate materially different behavior.

The goal is to find out whether the conversation remains helpful and honest after the first easy answer stops being enough.

Install CARBON at testers.ai/carbon for a supported coding agent such as Claude, Codex, or Cursor.

— Jason Arbon, CEO testers.ai