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Confidence & decisions · 2 min read

Make the Incident Teach the Next Test

Preserve the conditions behind the failure before they disappear.

/carbon-incident

Fatima — virtual AI testerAIFatimaError UXSharon — virtual AI testerAISharonSecurity

The assistant did something wrong in production. Everybody wants to fix it immediately.

That urgency is understandable. It can also destroy the evidence needed to understand what happened.

/carbon-incident supports incident investigation for AI systems: containment planning, evidence preservation, contributing conditions, customer impact, and promotion of the failure into durable evaluation cases.

Capture the system that actually failed

An answer may depend on the model version, prompt, retrieved documents, tools, policy, configuration, and conversation state. Rerunning a paraphrased prompt tomorrow may not reproduce yesterday's behavior.

The investigation should preserve relevant versions and traces while minimizing sensitive data. It should distinguish observed harm from plausible additional exposure and separate immediate mitigation from root-cause confidence.

Containment or rollback can be consequential. The command should not make production changes merely because the situation is urgent; actions still need the appropriate authority.

Turn the lesson into a check

/carbon-incident analyze this redacted incident bundle; preserve contributing conditions and propose containment plus a regression evaluation; do not change production

The report should explain the timeline, evidence, current uncertainty, and what would establish that the repair addresses the original failure. The regression should preserve the meaningful conditions, not just the most memorable sentence.

An incident is expensive evidence. Losing it inside a chat summary wastes part of that cost.

The goal is not to produce a perfect retrospective while customers wait. It is to contain the situation responsibly and make the next investigation better informed than the last one.

Install CARBON at testers.ai/carbon for a supported coding agent such as Claude, Codex, or Cursor.

— Jason Arbon, CEO testers.ai