# Iceberg QA: AI QA expertise for your team ## Main message Iceberg QA provides experienced human AI QA specialists who expand testing coverage and teach teams to use tools such as CARBON. CARBON supports the work, while people guide the investigation and own product decisions. ## Presenting Allow 20–25 minutes plus discussion. Slides 1–8 introduce the service and collaboration. Slide 9 is an optional prepared demo. Slide 10 introduces example commands. Slide 11 closes the conversation. For a shorter briefing, use slides 1–3, 6–8 and 11. Use an approved environment and synthetic data for any demonstration. Prepare a saved result as a fallback and label it clearly. Confirm service scope, tool licensing and permissions before work begins. ## Slide 1 OPENING, 45 seconds. Iceberg QA brings experienced human testing specialists into the team’s work. We use AI tools such as CARBON to expand the range of checks and preserve useful evidence. We can do the testing with you and teach your team how to use these tools. CARBON is the supporting harness built by Testers.ai. It is not the service provider or a replacement for business judgment. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 2 1 minute. Lead with the two service outcomes. Hands-on experts can rapidly expand coverage around important risks. Coaching helps the team repeat the work independently. Agree the product access and scope before testing. Do not promise a fixed amount of coverage, immediate availability, or a defect-free release. Tools and licenses depend on the engagement. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 3 90 seconds. Distinguish the service from the software. Iceberg QA experts guide the investigation and work with the team. CARBON provides repeatable workflows and saves evidence inside a compatible coding agent. The host supplies model and execution capabilities. The product team owns intent, acceptable risk and release decisions. This does not imply automatic access to any customer environment. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 4 1 minute. Iceberg QA complements the whole delivery team. Developers need reproducible evidence. QA can pair on deeper investigations. Business analysts help resolve ambiguous expectations. Architecture colleagues define system boundaries. Delivery and leadership coordinate ownership and evaluate value. Adjust SA and PC labels to match local job titles. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 5 90 seconds. Explain how experts use the workflow rather than running commands indiscriminately. Understand the product and existing tests, identify consequential risks, exercise the system and inspect the evidence. CARBON supports that loop. An expert decides whether the test oracle is useful and what to investigate next. Obtain authorization before writes or intrusive actions. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 6 1 minute. These icons represent virtual AI testing perspectives, not human staff members. Iceberg QA’s human experts direct their use and review the resulting evidence. Focused specialist commands and depth depend on the CARBON edition. Generated persona feedback alone does not prove a defect or replace real users. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 7 1 minute. Use this existing CARBON demo capture to show how Iceberg QA and the customer team can discuss explored pages and untried checks. It is an illustrative Brewtown Coffee map, not a customer result or a new run. Advanced controls may require Pro. A screenshot is evidence of an observation, not proof that the whole journey works. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 8 1 minute. Training is most useful when the team works on a relevant, approved example. Iceberg QA can help with setup, pair on an investigation, and review the evidence together. The goal is for the team to understand test selection and interpretation, not simply memorize commands. Agree the format, scope and follow-up with the customer. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 9 OPTIONAL DEMO, allow 3 minutes for a prepared run. Confirm the approved host and runtime setup in advance. Use synthetic data in the disposable demo. An expert explains one finding, the evidence and one next investigation. A saved report is a fallback, not a live result. A complete fresh run can take longer. Source command scope: the supplied CARBON Light reference slide. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 10 COMMAND EXAMPLES. These eight commands illustrate the breadth of CARBON. Use /carbon for a broad assessment, /carbon-issues to hunt reproducible bugs, /carbon-accessibility to investigate barriers, /carbon-security for security weaknesses, /carbon-privacy for personal-data handling, /carbon-map to visualize an assessment, /carbon-auto for a bounded test-fix-retest loop, and /carbon-confidence to assess readiness from scoped evidence. Select commands according to the product and engagement. Obtain authorization before repairs or intrusive testing. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/ ## Slide 11 CLOSE. Invite a discussion about the most consequential coverage gaps and the skills the team wants to build. Iceberg QA can provide hands-on testing support, practical coaching, or a combination. Agree a target, access and scope before work begins. The customer retains business and release ownership. Contact Jason Arbon at jason.arbon@icebergqa.com or Philip Lew at philip.lew@icebergqa.com. Service information: https://icebergqa.com/. Context: Iceberg QA services and coaching as described by Jason Arbon. CARBON capabilities and qualifications follow the supplied internal team deck. Official Iceberg QA artwork: /Users/jasonarbon/Desktop/cowork/ice/brand/lockup/lockup-768.png. https://icebergqa.com/ and https://testers.ai/carbon/