# Common user flows

Load only the flow files evidenced by the artifact or named by the user. Each file contains the outcome, actors, preconditions, required synthetic test data, canonical steps, alternate routes, failure/recovery paths, completion oracle, evidence, and related item families.

- [Identity and access](identity/index.md) — 10 flows
- [Commerce and billing](commerce/index.md) — 12 flows
- [Productivity and collaboration](productivity/index.md) — 10 flows
- [Engagement and support](engagement/index.md) — 4 flows
- [Resilience and privacy](resilience/index.md) — 2 flows
- [AI and automation](ai/index.md) — 4 flows

## Direct flow list

- [Signup and registration](identity/signup-registration.md) (`signup-registration`)
- [Sign in](identity/sign-in.md) (`sign-in`)
- [Sign out and end session](identity/sign-out-session-end.md) (`sign-out-session-end`)
- [Verify email address](identity/email-verification.md) (`email-verification`)
- [Reset forgotten password](identity/password-reset.md) (`password-reset`)
- [Enroll and complete MFA](identity/mfa-enrollment-and-challenge.md) (`mfa-enrollment-and-challenge`)
- [SSO or social login](identity/sso-social-login.md) (`sso-social-login`)
- [Accept invitation](identity/invitation-acceptance.md) (`invitation-acceptance`)
- [Update profile and account](identity/profile-and-account-update.md) (`profile-and-account-update`)
- [Delete account](identity/account-deletion.md) (`account-deletion`)
- [Discover and find a product](commerce/product-discovery.md) (`product-discovery`)
- [View and configure product](commerce/product-detail-and-configuration.md) (`product-detail-and-configuration`)
- [Manage shopping cart](commerce/cart-management.md) (`cart-management`)
- [Checkout](commerce/checkout.md) (`checkout`)
- [Apply promotion or gift card](commerce/promotion-and-gift-card.md) (`promotion-and-gift-card`)
- [Pay and complete payment authentication](commerce/payment-and-3ds.md) (`payment-and-3ds`)
- [Confirm completed order](commerce/order-confirmation.md) (`order-confirmation`)
- [View order history and track fulfillment](commerce/order-history-and-tracking.md) (`order-history-and-tracking`)
- [Cancel order](commerce/order-cancellation.md) (`order-cancellation`)
- [Return, refund, or exchange](commerce/return-refund-exchange.md) (`return-refund-exchange`)
- [Start and renew subscription](commerce/subscription-start-and-renew.md) (`subscription-start-and-renew`)
- [Change, cancel, or resume subscription](commerce/subscription-change-cancel-resume.md) (`subscription-change-cancel-resume`)
- [Onboarding and first value](productivity/onboarding-and-first-value.md) (`onboarding-and-first-value`)
- [Create, edit, and delete a record](productivity/create-edit-delete-record.md) (`create-edit-delete-record`)
- [Search, filter, and sort records](productivity/search-filter-sort.md) (`search-filter-sort`)
- [Upload, process, and download a file](productivity/upload-process-download.md) (`upload-process-download`)
- [Import data](productivity/import-data.md) (`import-data`)
- [Export data](productivity/export-data.md) (`export-data`)
- [Share and manage permissions](productivity/share-and-permissions.md) (`share-and-permissions`)
- [Comment, mention, and notify](productivity/comments-mentions-notifications.md) (`comments-mentions-notifications`)
- [Submit, approve, or reject work](productivity/approval-and-review.md) (`approval-and-review`)
- [Schedule or book](productivity/schedule-and-book.md) (`schedule-and-book`)
- [Send and receive a message](engagement/messaging.md) (`messaging`)
- [Change settings and preferences](engagement/settings-preferences.md) (`settings-preferences`)
- [Contact support and manage a ticket](engagement/support-ticket.md) (`support-ticket`)
- [Manage consent and privacy controls](engagement/consent-and-privacy-controls.md) (`consent-and-privacy-controls`)
- [Edit offline and synchronize](resilience/offline-edit-and-sync.md) (`offline-edit-and-sync`)
- [Export and erase personal data](resilience/data-export-and-erasure.md) (`data-export-and-erasure`)
- [Generate, review, and accept AI output](ai/ai-generate-review-accept.md) (`ai-generate-review-accept`)
- [Retrieve information and verify citations](ai/ai-retrieval-and-citations.md) (`ai-retrieval-and-citations`)
- [Confirm an AI agent action](ai/ai-agent-action-confirmation.md) (`ai-agent-action-confirmation`)
- [Create, run, and monitor automation](ai/automation-create-run-monitor.md) (`automation-create-run-monitor`)
